FAQ

Royal Village Shopping Center by the Hard Rock Cafe guitar, which is located right across the street and within walking distance from the two major cruise ports in Cozumel (Carnival & Royal Caribbean)

All vehicles are manual transmission. Drivers must know how to drive a stick shift.

Yes, all guests wanting to drive must present a valid driver’s license before starting the excursion (minimum age for driving is 21 years old).

Yes! Upon request, you may have a private vehicle. This option is subject to availability. Additional fees apply.

Buggies have four seat belts. Your safety is paramount to us; therefore, a party of five must split into two vehicles.

We recommend you wear comfortable shoes and fresh clothing. Also, bring a hat or cap, sunglasses, sunscreen, bathing suit, towel, and a big smile!

Sure, there is no age limit! Although buggies have no doors, and guests must be able to climb in and out of the vehicles by themselves or with the help of family members.

Yes, guests on collapsible wheelchairs or using aid items such as walkers or crutches are welcome. We require family members to assist them along the ride, specially to get in/out of the buggies.

Snorkel and lunch take place at Sky Reef Restaurant; a great location for shore snorkeling, effective time in the water is around 45 minutes.

Yes, during the snorkeling portion, guests who are pregnant, have heart conditions, recent surgery (within two months), insulin dependent, and/or epilepsy must abstain from doing this activity.

Yes, choose between chicken fajitas, fish tacos, or quesadillas.

Along the ride, you may want to get some souvenirs or enjoy an extra snack. We suggest you bring some cash, as some locations don’t accept credit cards.

Guests staying at the Riviera Maya must find their own transportation to the island. However, we do provide the return ferry ticket (one ticket per person).